Sea Pines Vacation Rental FAQ
Guest FAQ
Good to know before you book
These answers apply to all nine of our Sea Pines homes. Anything that's specific to one home, like how much sun the pool gets, is on that home's page.
Choosing a home
Are any of your homes pet friendly?
Yes. Twin Pines Paradise and Salty by Nature always welcome one dog of 40 lbs or less, with a pet fee. Our other homes don't list pets, but some owners make exceptions, so ask us before you book.
Which home is right for our group?
Start with our side-by-side comparison of all nine homes. It shows bedrooms and baths, how many each home sleeps, distance to the beach, pools, hot tubs and which homes take dogs. Still deciding? Ask us and we'll point you to the best fit.
How far is each home from the beach?
- Ocean Sunrise: about 200 feet, the 3rd house from the beach
- Heritage Pond Hideaway: 12 houses from the beach, about a 5-minute walk
- Coastal Memories: 12 houses from Beach Path 24, about a 5-minute walk
- Sea la Vie: a 5–8 minute walk
- Salty by Nature: a 5–10 minute walk
- Heron Island Time: about a 10-minute walk
- Serenity Now: a 10–15 minute walk
- Twin Pines Paradise: about a 7-minute bike ride
- Lighthouse Landing: in Harbour Town; bike or take the Sea Pines Trolley to the beach
Do I save by booking here instead of on Vrbo?
Usually, yes. Booking direct typically saves about 10% compared with Vrbo, because no booking-site service fee is added at checkout.
Booking & payment
What is your cancellation policy?
Cancel more than 91 days before arrival and you'll get back 96.7% of your booking total. Inside 91 days, the booking isn't refundable. If you book at least 7 days before arrival, you can cancel for free within 72 hours of booking. Lighthouse Landing's window is 45 days instead of 91, and it has no 72-hour grace period. Each home's page shows its exact policy.
Should we get travel insurance?
We recommend it, because bookings inside the cancellation window aren't refundable. You'll be offered travel insurance when you book. The standard plan reimburses you if you have to cancel for a covered reason, like an illness or a mandatory hurricane evacuation. Depending on where you live, you can also upgrade to Cancel For Any Reason coverage, which pays back 60% of your trip cost if you cancel for a reason the standard plan doesn't cover. The upgrade has to be added within 14 days of booking and at least 30 days before you arrive. The insurer sets the terms, so check your policy for details. If you don't see the option, ask us and we'll send you a link.
Are there any fees that aren't in my quote?
Your quote shows your total, including taxes and fees. The only extras are optional: most pools can be heated for a fee, and at some homes the spa can too. Tell us when you inquire and we'll include heat in your quote. At Twin Pines Paradise, the hot tub is heated year-round at no extra charge.
Arrival & your stay
How do we get into the house?
Every home has keyless entry, so there's no key to pick up. Your door code comes in your welcome email a few weeks before you arrive.
How do Sea Pines gate passes work?
Your Sea Pines vehicle pass is part of your booking. We mail it to you about a month before you arrive, so you can drive straight to the house. Extra passes can be added when you book, or bought at the main gate on arrival.
What if something goes wrong during our stay?
Call us at (854) 333-2666, or send us a message. We're a small local team, and Kerry lives in Sea Pines and often handles repairs himself, so you'll never be chasing an owner who lives out of state.
What do the homes provide?
Every home comes with towels, Wi-Fi, a full kitchen and a washer and dryer, and most include linens and beach chairs. Bikes aren't included, but rental shops deliver them to your door (see Beaches & Biking). Each home's page lists exactly what it has.
Getting around
Where can we rent bikes?
Bikes aren't included, but rental shops deliver them to the house. Book before you arrive so they're waiting when you get there. See Beaches & Biking for where to rent.
What should we know about getting around Sea Pines?
A few rules are different here. Cars have the right of way where the bike paths cross roads, and drivers won't stop to wave you across, so wait for a clear gap. Ride single file on the paths, give walkers the right of way, and don't ride on the road where a path runs alongside it. E-bikes and scooters aren't allowed on the paths, and biking after dark isn't permitted. Golf carts aren't allowed either. Swimming or wading in the lagoons isn't allowed; alligators live there.
Still have a question?
Ask us anything, or check dates on any of our homes.